At COSMETALO (accessible at https://cosmetalo.com/), we aim to deliver your beauty and cosmetic products quickly, safely, and reliably. This Shipping Policy explains our order processing, shipping methods, delivery times, and related terms so you can shop with confidence.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email along with tracking details when your package is shipped.
  • Please ensure your shipping address is entered correctly. COSMETALO is not responsible for delays or lost packages due to incomplete or incorrect addresses.

2. Shipping Methods & Delivery Times

We offer multiple shipping options for your convenience:

  • Standard Shipping: Estimated delivery within 5–10 business days.
  • Express Shipping: Estimated delivery within 2–5 business days.
  • International Shipping: Delivery times vary depending on the destination and customs clearance.

Note: Delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen factors.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.
  • From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. This can be used on the carrier’s website to monitor the status of your delivery until it arrives.

5. International Shipping & Customs

  • COSMETALO ships worldwide, but delivery times may vary depending on regional policies.
  • Customers are responsible for any customs duties, taxes, or import fees required by their country.
  • Customs processing may cause additional delays beyond our control.

6. Lost, Delayed, or Damaged Packages

  • If your package is lost or delayed, please contact us at support@cosmetalo.com with your order number.
  • For damaged or incorrect items, notify us within 48 hours of delivery with photos of the product and packaging. We will assist with a replacement or refund.

7. Contact Us

For questions about your order or our Shipping Policy, you can reach us at:

Email: support@cosmetalo.com
Website: https://cosmetalo.com/