At COSMETALO (accessible at https://cosmetalo.com/), your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and that’s why we’ve designed a clear and transparent Refund and Returns Policy to make your shopping experience safe and reliable.

1. Eligibility for Returns

You can request a return under the following conditions:

  • Items must be returned within 14–30 days of delivery (depending on product type).
  • Products must be unused, unopened, and in original packaging with all tags intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain items, including personal care products, cosmetics used/opened, final sale items, and gift cards, are non-returnable for hygiene and safety reasons.

2. Refund Process

  • Once we receive your returned product, our team will inspect it and notify you about the status of your refund.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable. If free shipping was applied, the shipping cost may be deducted from your refund.

3. Exchanges

If you received the wrong size, color, or product, or if you wish to exchange an item (subject to availability), we are happy to assist you. Please contact our customer support before sending the item back.

4. Return Shipping Costs

  • Customers are responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect product sent by us.
  • We recommend using a trackable shipping service to ensure your package reaches us safely.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or full refund at no additional cost.

6. How to Initiate a Return

To request a return or refund, please contact our support team with your order details:

Email: support@cosmetalo.com
Website: https://cosmetalo.com/

Our team will guide you through the process and provide the return address.

7. Policy Updates

COSMETALO reserves the right to update or modify this Refund and Returns Policy at any time. Any updates will be posted on this page with the revised date.